As fellow enthusiasts, we share the same passion & love for the hobby and wish to provide an affordable, fun, easy, and safe shopping experience for our customers. We want to WOW! you with our service. From blazing fast & free shipping to freebies with every order, promotions & more, we aim to deliver happiness to our customers.
If there are any issues with your purchase we will respond with 24 hours and make it right. The Dank Geek will never give you the run-around, never outsource our customer service, and most importantly make you happy when shopping with us.
Please visit our "About Us" page and get to know us. You can also write us an email, interact with us on social media, or give us a call!
Yes! We offer free shipping for all U.S. orders. Typical shipping time is 3-5 business days depending on your location. We are based in NJ, packages to the west coast typically takes a minimum of 3 business days to arrive.
All of our orders are shipped within 24-48 hours. Please understand that delivery dates and times cannot be guaranteed due to unforeseen circumstances including but not limited to crappy weather, busy holidays, natural disasters, etc.
All of our packages are shipped via USPS. We also offer expedited priority shipping for orders. Tacking numbers are activated once it passes through USPS systems which may take up to 24hrs.
Your order should arrive within 3-5 business days depending on your location with our FREE shipping option. Priority shipping typically arrives between 1-3 business days.
We ship from San Diego. The closer you are to us, the faster your package will be delivered to you. Please understand that once USPS has your package, we have no control over the delivery date and there may be delays due to various reasons. Your package should arrive on the date indicated by your tracking number.
All of our packages are shipped in unmarked brown boxes or USPS priority boxes.
However, "Aztec Smoke Shop" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
We absolutely do! We love the men & women who serve our country and will provide lifetime discounts to those who can validate their service. Please email (info@aztec smoke) us a photo of your military ID and we will reply back with your own personal discount code. Thank you for serving our country!
We accept all major credit cards - Visa, Mastercard, Discover, and American Express.
Sorry!!! We do not accept Paypal due to their restrictions on Glass Pipes sales.
Paypal may change their policy in the future, for now there are no exceptions. We do accept Visa, Mastercard, Discover, and American Express.
We love our fellow enthusiasts and customers, we have a 100% money back guarantee for 100% customer satisfaction.
Please visit our Shipping & Return Page for instructions and full details on Returns/Exchanges.
Don't worry, we got your back! Aztec Smoke Shop goes to great lengths to ensure your item(s) arrive the same way they left our facility. However, mistakes may occur. In the highly unlikely event you receive your item(s)broken, KEEP the box and packing materials. Take detailed and clear pictures of the broken item(s) and box so we may make a claim with the carrier.
We will issue a shipping label if we need you to ship the damaged item(s) back to us. Otherwise toss it in the trash and DO NOT attempt to fix/use as you may be injured from broken glass. No matter what the outcome, we will send you a brand new replacement or issue a full refund!
Please see the "Broken Item" section on the Shipping & Return page for further details.
Dont stress, it happens to the best of us. Aztec Smoke is here to help!
Send us an email at email@example.com to get started.
Yes! Email us the item link and we will match it! We price match on post shipping cost, some websites/sellers charge less for products but they do not provide free shipping and your total cost may pay more with their shipping cost added.
If another vendor price matches us, we will give you another 5% off their best price and 10% off your next order.
Yes, you can purchase USPS Priority shipping for your order. Ship time is between 1-3 business days depending on your zone. Typical delivery is 2 business days.
The shipping time (1-3 Days) is calculated from when your order ships, not when your order is placed. Your Priority order will be processed and packed in the order it was received for "Priority Orders" and it is always processed before "Free Shipping" orders.
There may be delays for Priority Shipping orders, this is out of our control as it is USPS who handles shipping and delivery. We will always process and fulfill your Priority order before "Free Shipping" orders to ensure it gets to you ASAP.