We do not accept returns unless the item is defective or damaged we could exchange it with another item of the same value. The item purchased would need to be in all original packaging within 14 days of the purchase for an exchange ONLY. All exchanges must be authorized first by phone or email within 24 Hours of purchasing the item. A 20% restocking fee may be applied.
Custom-made and special-order items are not returnable. We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise. Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.
Most items are in stock and ready to ship. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order. Custom-made items usually ship between 4 and 12 weeks after ordering. You will be notified via email with tracking information when your order ships out. All shipment dates are approximate. We are not responsible for early shipping or any shipping delays.